Refund policy

REFUND POLICY

30-DAY MONEY-BACK GUARANTEE

At Laylia, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

ELIGIBILITY FOR REFUNDS

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within 30 days of the delivery date
• The product must be defective, damaged, or non-functional
• Product returns are not required
• Shipping and handling fees are non-refundable

The 30-day money-back guarantee applies only to defective, damaged, or non-functional products. Refunds for change of mind are not eligible.

NON-ELIGIBLE REFUNDS

The following are not eligible for refunds under any circumstances:

• Refund requests submitted outside of the 30-day guarantee period
• Products that are used, opened, or in different condition than delivered (unless defective or damaged)
• Refund requests due to change of mind or personal preference
• Orders that have already been processed or fulfilled once the 30-day period has passed
• Shipping and handling fees
• Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee for defective, damaged, or non-functional products.

WHAT QUALIFIES FOR A REFUND

Your refund request will be approved if:

• Your product arrived damaged or broken
• Your product is defective or malfunctions
• Your product does not work as described or advertised
• You received the wrong item

HOW TO REQUEST A REFUND

If you believe your product is defective, damaged, or non-functional:

1. Contact our customer support team at support@laylia.shop within 30 days of delivery
2. Provide your order number and a brief description of the issue
3. Include photos of the damage or defect if possible
4. We will review your request and respond within 2–3 business days

Once approved, we will issue a full refund to your original payment method within 5–7 business days.

QUESTIONS & SUPPORT

If you have questions regarding refund eligibility, please contact our customer support team within the 30-day window at support@laylia.shop so we can assist you accordingly.

AGREEMENT TO POLICY

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.